Last Updated: 02 Feb 2025
1. Introduction
At CoinStartGuide.com (“we,” “our,” or “us”), we aim to provide high-quality digital courses and physical products. This Refund and Returns Policy outlines our approach to refunds, returns, and warranty claims.
By making a purchase on our website, you acknowledge and agree to the terms set out below.
2. Refund Policy for Digital Courses
2.1. Free Courses
Free courses are provided as-is and are non-refundable.
2.2. Paid Courses
Due to the digital nature of our courses, all sales are final and non-refundable, unless otherwise required by applicable law.
2.3. Refund Discretion
Refunds for paid courses are issued at our sole discretion on a case-by-case basis.
2.4. Course Access Issues
If you experience technical difficulties accessing a purchased course, please contact us at info@coinstartguide.com for assistance.
3. Refund Policy for Physical Goods
3.1. Eligibility
We only accept returns and issue refunds for defective products or warranty-related issues.
3.2. Return Process
If you receive a defective item, please contact us at info@coinstartguide.com within 30 days of purchase to initiate a return.
3.3. Condition
Returned items must be in their original condition and packaging.
3.4. Return Shipping
Return shipping costs are the responsibility of the buyer, unless otherwise stated.
3.5. Refund Method
Approved refunds will be processed via the original payment method.
4. Warranty for Physical Goods
4.1. Warranty Coverage
Physical goods purchased from CoinStartGuide.com may come with a manufacturer’s warranty. The details of the warranty period and coverage will be provided with the product.
4.2. Claiming Warranty
If a product develops a fault within the warranty period, please email info@coinstartguide.com with proof of purchase and a description of the issue.
4.3. Resolution
Depending on the issue, we will either:
- Repair the item,
- Replace the item, or
- Issue a refund.
5. Case-by-Case Refund Requests
While all sales are final, we recognize that exceptional circumstances may arise. Refund requests will be reviewed on a case-by-case basis at our sole discretion.
To request a refund under special circumstances, you must:
- Submit a written request via email within 7 days of purchase.
- Provide a clear reason for the request.
- Acknowledge that approval is not guaranteed.
Refunds will not be granted for:
- Change of mind,
- Failure to complete a course, or
- Dissatisfaction due to personal preferences.
6. Shipping Responsibility
- We are not responsible for orders shipped to incorrect addresses provided by the customer.
- Please ensure that your shipping address is accurate before placing an order.
- Shipping addresses can be updated at checkout.
7. Terms & Conditions Priority
This Refund and Returns Policy does not override or replace the Terms and Conditions of CoinStartGuide.com.
In case of any discrepancies, the Terms and Conditions shall take precedence.
8. Contact Information
For any refund or return inquiries, please contact us at:
📧 Email: info@coinstartguide.com